Benefits:
- 401(k)
- 401(k) matching
- Employee discounts
- Paid time off
- Training & development
The Inn at Nye Beach is seeking a night auditor for the overnight shift. We are seeking enthusiastic, career-oriented, warm, and caring professionals who truly enjoy providing service that exceeds expectations. We are dedicated to creating a warm, attentive, and professional environment for our guests and employees.
Qualified candidates for The Inn at Nye Beach will genuinely care about diligently, respectfully, and attentively anticipating the needs of our guests and team. Candidates should possess a consistent working history in the hospitality industry. We will provide an environment that values community and teamwork while providing strong support for career development.
The night auditor’s responsibilities encompass a range of tasks that bridge the gap between the previous day’s operations and the preparations for the next.
- Handling guest requests that may arise during the night demonstrates the hotel's commitment to delivering exceptional service during unconventional hours.
- Incident Management and De-escalation—Proficiency with company incident management procedures and de-escalation techniques to manage and diffuse a high-stress situation.
- Conducts the night audit, which involves reconciling guest accounts, verifying room rates, and promptly identifying and addressing discrepancies.
- Creating and maintaining accurate guest folios involves recording charges, payments, and any additional services the guests use during their stay.
- Maintaining accurate financial records, auditing all transactions, including credit card payments, and appropriately recording and balancing.
- Updating the status of rooms for both operational and security reasons.
- Investigating and resolving discrepancies in-room charges, payments, or reservations, contributing to accurate accounting records.
- The night auditor's role includes closing out the day’s financial activities and preparing the system for the next day’s operations.
- Conduct regular security rounds to ensure the safety of the premises, both for guests and hotel staff. This involves access points, monitoring CCTV security cameras, and promptly addressing security concerns.
- The property management system (PMS) and other sophisticated technologies help manage the premises.
- Maintains a clean and organized work area and lobby.
- First responder for incidents that occur throughout the night. This could include medical emergencies, security breaches, or other unforeseen events. Must be able to assess situations and take appropriate action for guest safety and overall hotel security.
QUALIFICATIONS AND REQUIREMENTS: Reliable and punctual. Must be detail-oriented and capable of effective written and verbal communication. Any accounting or admin experience is a plus.
We offer competitive pay and benefits for Full-Time employees, including PTO hours, monthly incentive programs, advancement opportunities, and employee discounts/programs.
VIP Hospitality Group is an equal opportunity employer Minorities / Female / Disabled / Veterans
Compensation: $17.00 - $18.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Making dreams come true, literally.
We aim to create beautiful environments for our guests to enjoy. VIP hotels maintain a reputation of high-quality thanks to our general manager's leadership, matchless customer service thanks to our guest associate team, superior cleanliness executed by our Porter and Housekeeping employees, and gorgeous aesthetic thanks to our design team. Across the board, all employees' attention to detail and commitment to excellence ultimately help our guests find their dream retreat.
While mainly known for their timeless style, impeccable design, and construction expertise. Here in the office, we are known for communication and project management.
At VIP, we care about people. Our focus is to provide each employee with opportunities for happiness, growth, and fulfillment. How? Creating well-designed spaces that people love, unique amenities that enhance the experience, and a genuine smile. The opportunity is created as we use our expertise responsibly to operate our business and partner with industry experts to help create an amazing, relaxing, and a rejuvenating experience for our guests.
We can’t describe our company without people, and we can’t describe our people without describing the Core Principles. There is a reason we chose Vision, Integrity, Passion, and Humility. Everyone we interact with is our guest, and we will continually respond to all with a service mindset.
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