Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
A Sales Manager's primary responsibility is to drive revenue by developing and implementing strategic measures, managing group business, and securing bookings through effective communication and negotiation on key accounts. In addition, this role will help coordinate events that exceed guest expectations, creating memorable experiences.
Sales Responsibilities
- Develop and implement sales strategies to meet or exceed occupancy and revenue targets.
- Manage client relationships by building and maintaining strong relationships with existing and prospective clients, including corporate accounts, travel agencies, and event planners.
- Negotiated favorable terms and conditions for group bookings and corporate and event contracts.
- Analyze market trends, identify opportunities, and assess competitor strategies.
- Manage client interactions, track leads, and improve guest service through regular communication with hotel management.
- Develop and implement sales promotions to attract new business and retain existing clients.
- Actively seek new business opportunities through networking, prospecting, and attending industry events.
- Track the community calendar and work with community leaders to include the hotel in the events, bring in foot traffic, and encourage bookings at the hotel.
- Lead and motivate the Front Desk team, provide training and support, and mentor to improve package sales and room upsell across the team.
- Collaborate with other departments, such as marketing, operations, and revenue management, to maximize hotel performance.
- Serves as a key stakeholder in guest service culture throughout the hotel and sets standards.
- Leads sales meetings, blitzes, and brainstorming opportunities for improved hotel business.
- Maintain a database of accurate, up-to-date information for all business contacts.
- Responsible for securing completed direct bill applications, distributions of group credit information, and accurate adherence to administrative and billing procedures.
- Completes weekly sales department productivity report.
- Participates in annual budget discussions and suggests areas where improvements can be made to serve our guests better.
Event Coordination
- Plans, organizes, and manages events from initial concept to execution, ensuring a smooth and successful experience for clients and attendees.
- Handle logistics, vendor coordination, budget management, and guest communications.
- Develop detailed event proposals for guests to ensure we provide the highest standard of service throughout the hotel or other outlets.
- Support the hotel leadership in developing themes and concepts that the hotel can easily manage for consistent set-up and guest interaction.
- Communicate calendar and event protocols with the hotel management team. Coordinate the activities with the other departments including operations, housekeeping, FNB, and the front desk.
- Managed event logistics with the other hotel managers, including setup, decorations, and audiovisual equipment.
- Negotiate rates with any outside vendors needed to maximize revenue for the event.
- Handle on-site event management and troubleshoot any issues that arise.
- Prepare event budgets, track expenses, and control labor costs to maximize event revenue.
- Gather feedback from guests throughout the process; track information to support improvement at each stage for the hotel.
- Prepare post-event cost, revenue, and overall performance analyses to help the company understand the event's value.
QUALIFICATIONS AND EXPERIENCE
The sales manager and event coordinator are organized individuals with a creative spirit toward guest service.
- A high school diploma or general education degree (GED) is required. A degree or credential within the hospitality environment is preferred but not required.
- Three to five years of experience with hotel sales, vendor sales, or event coordination. Preferably someone with increasing levels of responsibility or management experience.
- Must possess strong organizational skills and manage multiple tasks and deadlines simultaneously.
- Excellent communication skills with guests, businesses, key clients, vendors, and other internal stakeholders.
- The ability to delegate tasks, provide constructive feedback, and resolve conflict is crucial for maintaining a harmonious work environment.
- Adept in problem-solving with critical thinking skills to identify issues, analyze options, and make informed decisions
- Budget-minded, understands the value of labor, expenses, and mistakes throughout the guest process.
- Ability to build a network and maintain strong relationships with clients and vendors.
- Flexible and able to adapt to changing priorities and work in a fast-paced environment.
- Basic knowledge of computers and software, including the ability to use e-mail, word processing, and spreadsheet software.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret bar graphs.
- Ability to read and speak English and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum property operation.
- Spanish speaking a plus
Physical Requirements
- While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, crawl, taste, or smell.
- The employee must occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
- Must communicate using the phone, computer, and written communication.
Compensation: $25.00 - $29.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
VIP Hospitality Group LLC
Making dreams come true, literally.
We aim to create beautiful environments for our guests to enjoy. VIP hotels maintain a reputation of high-quality thanks to our general manager's leadership, matchless customer service thanks to our guest associate team, superior cleanliness executed by our Porter and Housekeeping employees, and gorgeous aesthetic thanks to our design team. Across the board, all employees' attention to detail and commitment to excellence ultimately help our guests find their dream retreat.
While mainly known for their timeless style, impeccable design, and construction expertise. Here in the office, we are known for communication and project management.
At VIP, we care about people. Our focus is to provide each employee with opportunities for happiness, growth, and fulfillment. How? Creating well-designed spaces that people love, unique amenities that enhance the experience, and a genuine smile. The opportunity is created as we use our expertise responsibly to operate our business and partner with industry experts to help create an amazing, relaxing, and a rejuvenating experience for our guests.
We can’t describe our company without people, and we can’t describe our people without describing the Core Principles. There is a reason we chose Vision, Integrity, Passion, and Humility. Everyone we interact with is our guest, and we will continually respond to all with a service mindset.
Company Website: www.viphgroup.com
(if you already have a resume on Indeed)