Operations Manager at Ocean House
Full-time • Newport, OR, Inn At NYE Beach
Ocean House is a Newport, OR, Oceanfront Inn situated on Beach Cove, surrounded by beach, trees, and a sprawling garden. A remodeled mansion has eight unique bedrooms with spectacular touches. We seek an outstanding Manager with strong operational skills to support our exceptional team. The ideal candidate has experience operating small boutique luxury properties, is a proven hands-on operator, and has strong guest, FNB, and team relationship skills. You must be comfortable cooking, leading, and working in all areas of operations. To be successful, prioritize delivering exceptional customer service to create a memorable guest experience. We are looking for a manager who can anticipate the needs of their team and be willing to go above and beyond expectations for a guest experience.
Schedule: Four ten-hour days leading a great team.
Schedule: Four ten-hour days leading a great team.
Responsibilities:
- Create an environment with the staff that focuses on living hospitality, improving guest service, and impacting people’s lives. This will be done by aligning the team with the hotel brand, using the company's core values, and encouraging the right behaviors for the team.
- Provide strategic leadership for all hotel operations departments while maintaining the highest guest service standards.
- Supervising and coordinating the activities of various teams within the hotel, including front desk, housekeeping, breakfast, and maintenance.
- Able to back-up cook, housekeepers, and direct activities throughout the day. Some ability to make pastries and breakfast helps.
- Staffing, developing, and evaluating employees and conducting ongoing performance discussions.
- Lead and mentor a diverse team of hospitality professionals.
- Placing orders, tracking inventory, and keeping the hotel well-stocked for breakfast and other hotel needs.
- Handling complaints and resolving issues promptly and professionally to maintain guest satisfaction and loyalty. Respond to guest feedback from internal or external sources (OTAs and directory sources), making operational adjustments where necessary.
- Analyze financial reports with your VP of Operations, identify areas for improvement, and implement different strategies and changes to hotel-level programs to increase profitability.
- Manage labor costs, schedules, and expenses according to company-established guidelines, optimizing overall profitability (E.g., POR).
- Understand all safety requirements and regulations for each outlet, ensure all staff is appropriately certified or licensed, and follow all compliance requirements.
- Effective revenue management practices include instructing staff on selling strategies, add-on packages, communicating upgrades, and pricing recommendations to improve/meet revenue.
- Social media understanding to help the hotel stay first in mind for repeat guests, introduce us to new guests, and be a fixture in the Bed and Breakfast market.
- Build a knowledge of financial management, revenue generation, and cost control. Analyzing and reviewing financial reports, identifying trends in the community or industry, and making data-driven decisions are essential to the long-term success of our operations.
Requirements:
- A high school diploma or general education degree (GED) is required. A degree or credential within the hospitality environment is preferred but not required.
- Three years’ experience with a hotel operations team, with increasing responsibility or in a General Management capacity.
- A genuine passion for hospitality and the heart to encourage the next generation to pursue hospitality careers.
- The ability to delegate tasks, provide constructive feedback, and resolve conflict is crucial for maintaining a harmonious work environment.
- Adept in problem-solving with critical thinking skills to identify issues, analyze options, and make informed decisions
- Must remain calm under pressure and find creative strategic solutions, crucial for effectively addressing unexpected situations.
- Basic knowledge of computers and software, including the ability to use e-mail, word processing, and spreadsheet software.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret bar graphs.
- Ability to read and speak English and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum property operation.
About Us:
VIP Hospitality Group LLC has been a leader in the hospitality industry for over 20 years. We are known for our commitment to exceptional guest experiences and our dedication to employee satisfaction. Join our team and be part of a company that values excellence and teamwork.
VIP Hospitality Group LLC has been a leader in the hospitality industry for over 20 years. We are known for our commitment to exceptional guest experiences and our dedication to employee satisfaction. Join our team and be part of a company that values excellence and teamwork.
Compensación: $50,000.00 - $55,000.00 per year
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
Making dreams come true, literally.
We aim to create beautiful environments for our guests to enjoy. VIP hotels maintain a reputation of high-quality thanks to our general manager's leadership, matchless customer service thanks to our guest associate team, superior cleanliness executed by our Porter and Housekeeping employees, and gorgeous aesthetic thanks to our design team. Across the board, all employees' attention to detail and commitment to excellence ultimately help our guests find their dream retreat.
While mainly known for their timeless style, impeccable design, and construction expertise. Here in the office, we are known for communication and project management.
At VIP, we care about people. Our focus is to provide each employee with opportunities for happiness, growth, and fulfillment. How? Creating well-designed spaces that people love, unique amenities that enhance the experience, and a genuine smile. The opportunity is created as we use our expertise responsibly to operate our business and partner with industry experts to help create an amazing, relaxing, and a rejuvenating experience for our guests.
We can’t describe our company without people, and we can’t describe our people without describing the Core Principles. There is a reason we chose Vision, Integrity, Passion, and Humility. Everyone we interact with is our guest, and we will continually respond to all with a service mindset.
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