Hotel General Manager
Full-time • Portland , OR, VIP Hospitality Group
VIP Hospitality Group is a Pac-Northwest-based team with a portfolio of properties in Oregon and Washington. Over the last couple of years, we have added, remodeled, and renovated properties. As we approach the opening of these hotels, consider one of the following opportunities if you are looking for a company to build a long-term career with, have experience leading teams, and are invigorated by the outdoors.
Please apply if you would consider relocating to one of these areas:
Please apply if you would consider relocating to one of these areas:
- The Dalles, OR—The Dalles Inn and Rayland Hotel—68 Key Hotel has remodeled the rooms just in time for summer, while we continue to complete construction on the lobby restaurant and banquet spaces. Rooms are currently open.
- Newport, OR—Hotel Sylvia, a 22-room historic property, is seeking a leader who can get involved in the Newport community and introduce this newly remodeled property to the literary community. It is scheduled to open in June 2025.
- Hood River, OR—The Lightwell—This historic property is expected to open in late summer 2025 with 68 keys, a spa, two restaurant locations, and a bodega. It will be a fantastic part of the community and a special boutique operation.
A General Manager oversees the day-to-day operations of a hotel property, manages all departments, food and beverage, other outlets, staff, and budgets, executes guest service, meets strategic goals, and drives overall profitability by making critical decisions related to operations, sales, and guest service. This role serves as a stakeholder in maintaining our property’s brand and market position.
Responsibilities
As a General Manager, your primary duty will be to ensure that the company values, operational standards, and goals are understood and practiced in everyday operations. You will also build a diverse team that will represent the hotel brand and community well.
Operational Management
- Create an environment with the staff that focuses on living hospitality, improving guest service, and impacting people’s lives. This will be done by aligning the team with the hotel brand, using the company's core values, and encouraging the right behaviors for the team.
- Supervising and coordinating the activities of various teams within the hotel, including front desk, housekeeping, food and beverage (restaurant and café), other outlets, and maintenance.
- Review operational procedures for fit within your team and make changes/accommodations as needed to support your team in the most efficient use of their time or to provide the highest level of service and cleanliness possible.
- Handling complaints and resolving issues promptly and professionally to maintain guest satisfaction and loyalty. Respond to guest feedback from internal or external sources (OTAs and directory sources), making operational adjustments where necessary.
- Regularly inspect the hotel for compliance with operational procedures, cleanliness, safety, and maintenance needs. Follow preventative maintenance measures as outlined by the Maintenance team.
- Project manages renovations under the Capex Plan, which is determined by the company, and resolves large-scale maintenance repairs and other projects as determined by the VP of Operations or VIPH Group.
- Works with internal IT support to maintain software and hardware required for daily operations, including, but not limited to, workstations, key card machines, credit card processors, printers, management systems (PMS or POS), time clocks, and other technology-related concerns.
- Monitoring quality, presentation, and consistency, including hotel operations, safety and compliance, and overall brand.
- Understand all safety requirements and regulations for each outlet, ensure all staff is appropriately certified or licensed, and follow all compliance requirements.
- Manage inventory for each outlet separately and control food costs.
- Hire and onboard the right candidates, collaborate with human resources and the VP of Operations to find candidates who align with our company culture and turnover goals.
- Develop work schedules, assign tasks, and monitor performance to maintain a high level of service.
- Implementing training programs to enhance employee skills and knowledge.
- Handles basic accounting and data entry for vendor payments, inventory, and petty cash. Provides information for the accounting team to accurately prepare the property PNL and monitor your success in meeting financial targets. (Daily Reports, Check Log, Charge Backs, Petty Cash, Credit Card Log, POS Inventory, Direct Billing, PNL Review).
- Reconcile financial accounts and analyze the decisions made and how they impact the flow through to GOP to meet or exceed the budget.
- Develop and manage departmental budgets while ensuring optimal staffing and cost controls in a seasonal market.
- Revenue management controls and practices, including selling strategies, price recommendations, and monitoring third-party affiliate sites (OTAs).
- Manage labor costs, schedules, and expenses according to company-established guidelines, optimizing overall profitability (E.g., POR).
- Manage monthly inventory and par levels for guest room items, lobby, and equipment. Source better pricing when possible or work with approved vendors.
Qualifications and Experience
Hotel managers must possess strong leadership qualities to motivate and inspire their teams. Practical communication skills are essential for coordinating staff, collaborating with different departments, and interacting with guests.
- A high school diploma or general education degree (GED) is required. A degree or credential within the hospitality environment is preferred but not required.
- Five to Eight years’ experience with a hotel operations team, with increasing responsibility or in a General Management capacity.
- A genuine passion for hospitality and the heart to encourage the next generation to pursue hospitality careers.
- The ability to delegate tasks, provide constructive feedback, and resolve conflict is crucial for maintaining a harmonious work environment.
- Adept in problem-solving with critical thinking skills to identify issues, analyze options, and make informed decisions
- Must remain calm under pressure and find creative strategic solutions, crucial for effectively addressing unexpected situations.
- Basic knowledge of computers and software, including the ability to use e-mail, word processing, and spreadsheet software.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret bar graphs.
- Ability to read and speak English and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum property operation.
- Spanish speaking preferred but not required.
Physical Requirements
- While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, crawl, taste, or smell.
- The employee must occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
Compensation: $65,000.00 - $90,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Making dreams come true, literally.
We aim to create beautiful environments for our guests to enjoy. VIP hotels maintain a reputation of high-quality thanks to our general manager's leadership, matchless customer service thanks to our guest associate team, superior cleanliness executed by our Porter and Housekeeping employees, and gorgeous aesthetic thanks to our design team. Across the board, all employees' attention to detail and commitment to excellence ultimately help our guests find their dream retreat.
While mainly known for their timeless style, impeccable design, and construction expertise. Here in the office, we are known for communication and project management.
At VIP, we care about people. Our focus is to provide each employee with opportunities for happiness, growth, and fulfillment. How? Creating well-designed spaces that people love, unique amenities that enhance the experience, and a genuine smile. The opportunity is created as we use our expertise responsibly to operate our business and partner with industry experts to help create an amazing, relaxing, and a rejuvenating experience for our guests.
We can’t describe our company without people, and we can’t describe our people without describing the Core Principles. There is a reason we chose Vision, Integrity, Passion, and Humility. Everyone we interact with is our guest, and we will continually respond to all with a service mindset.
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