Assistant General Manager (Hotel)
Full-time • Anacortes, WA, The Majestic Inn and Spa
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
An Assistant General Manager supports the General Manager by overseeing the hotel's day-to-day operations, including managing staff, implementing company policies, monitoring budgets, ensuring customer satisfaction, and assisting with goal setting and planning. This role reports directly to the hotel's general manager. Act as a key decision-maker in their absence, serving as the second-in-command and responsible for maintaining smooth operations and achieving the hotel's goals.
Operational Management
- Oversee the operation of each department; directly supervise employees' coaching and development of departments or individuals throughout the day. Consistent feedback, both positive and constructive, encourages engaged employees.
- As the Assistant General Manager, you must maintain high-quality standards and implement operational procedures. Your role is crucial in ensuring the hotel's efficient and effective daily operations, which is key to providing the highest level of guest service and cleanliness possible.
- Lead operational procedures and make necessary adjustments to ensure your team utilizes its time efficiently and provides the highest level of guest service and cleanliness possible.
- Monitor occupancy levels, revenue, and expenses to help your General Manager optimize profitability.
- Review hotel maintenance, compliance, and safety checklists, including cleanliness, safety, and maintenance needs. Manages and delegates outlined activities for successful property management.
- Conducted stand-up meetings and contributed to staff meetings as outlined by the general manager. Translates information from meetings into everyday departmental practices.
- Maintain a safety-focused environment with the team, prioritizing the safety of ourselves and our guests through our behaviors, procedures, and interactions.
- Support the General Manager in capital expenditure (capex) improvement projects and other initiatives determined by the company or requiring physical repairs. Help manage timelines and communication throughout the process.
- Takes appropriate and proactive action to address guest concerns, negative reviews, and internal guest feedback. Train employees to handle advanced guest service issues as they arise, improving our responses and overall guest satisfaction.
- Closely monitors guest satisfaction reviews from online resources and responds to maintain high scores.
Staff Management and People
- Hire the right candidates when openings occur, collaborating with Human Resources and the General Manager to find candidates who align with our company culture and turnover goals.
- Conduct employee reviews at 90 days and annually to ensure the team understands its role, commitment to hospitality and guest service, and alignment with the company's core values.
- Schedule employees by department to optimize staffing levels based on projected occupancy.
- Support the general manager in creating a positive work environment where employees are at their best and provide our guests with the best hospitality.
- Lead and mentor a diverse team of hospitality professionals.
- Appropriate handling of employee relations issues, including coaching, mentoring, and engagement in the disciplinary action process as necessary, in coordination with the General Manager and Human Resources.
Other Services & Outlet Management
- Support the General Manager in the day-to-day operations of all outlets, with a focus on spa service, valet, and bodega operations. Collaborating on food and beverage operations with the sales and FNB management teams.
- Coordinate staffing levels and cross-training throughout the hotel and closely manage labor costs for each outlet.
- Communicate challenges, changes, events, and other relevant hotel factors to all employees throughout the hotel and outlets, ensuring that they consistently provide the highest levels of guest service.
Financial Management and Sales
- Learn and, where possible, take over the financial components of hotel operations, including—but not limited to—completing transaction logs, inventory management, invoice coding, entry, tracking and monitoring commissions, and paying vendors not covered by accounting.
- Learn and understand the PNL process and budget. Learn how to review the financial information and make adjustments to support the General Manager in achieving budget goals.
- Assist in property sales activities, coaching employees to upsell rooms and encourage the purchase of packages and gift shop items.
- Assist with cost control measures, analyzing the hotel and team management, and proposing ideas for improvement.
- As the Assistant General Manager, you are involved in managing labor standards and property-level expenses in accordance with the hotel's established standards and practices. Your role is crucial in ensuring that the hotel's financial resources are used effectively and in line with the budget.
- Monitor monthly inventory and par levels for guest room items and equipment. Ensure that purchases are made promptly and within budget by approved vendors. Price comparisons and decisions regarding economies of scale are made whenever possible to achieve the best outcome.
- Prepare reports and track down information requested by the General Manager and Accounting Team.
- Understand sales efforts within the market and support the team in driving occupancy and ADR.
- When directed, assist with calls to the top and new accounts; consistently learn about sales efforts and stay engaged in the community.
- Assist with account maintenance, prospecting, qualifying, and closing relevant business opportunities.
QUALIFICATIONS AND EXPERIENCE
Assistant General Managers must possess strong leadership qualities to motivate and inspire their teams. Practical communication skills are essential for coordinating staff, collaborating with different departments, and interacting with guests.
- A high school diploma or a General Education Development (GED) certificate is required. A degree or credential within the hospitality environment is preferred but not required.
- Five to eight years of experience with a hotel operations team, with either increasing responsibility or management capacity.
- A genuine passion for hospitality and a heart to encourage the next generation to pursue careers in hospitality.
- The ability to delegate tasks, provide constructive feedback, and resolve conflict is crucial for maintaining a harmonious work environment.
- Adept in problem-solving with critical thinking skills to identify issues, analyze options, and make informed decisions
- Must remain calm under pressure and find creative solutions, which is crucial for effectively addressing unexpected situations.
- Basic knowledge of computers and software, including the ability to use e-mail, word processing, and spreadsheet software.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret bar graphs.
- Ability to read, speak, and comprehend English, including simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group settings to customers, clients, and other organizational employees. Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum property operation.
- Spanish Speaking preferred
Physical Requirements
- While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, crawl, taste, or smell.
- The employee must occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
Compensation: $65,000.00 - $70,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Making dreams come true, literally.
We aim to create beautiful environments for our guests to enjoy. VIP hotels maintain a reputation of high-quality thanks to our general manager's leadership, matchless customer service thanks to our guest associate team, superior cleanliness executed by our Porter and Housekeeping employees, and gorgeous aesthetic thanks to our design team. Across the board, all employees' attention to detail and commitment to excellence ultimately help our guests find their dream retreat.
While mainly known for their timeless style, impeccable design, and construction expertise. Here in the office, we are known for communication and project management.
At VIP, we care about people. Our focus is to provide each employee with opportunities for happiness, growth, and fulfillment. How? Creating well-designed spaces that people love, unique amenities that enhance the experience, and a genuine smile. The opportunity is created as we use our expertise responsibly to operate our business and partner with industry experts to help create an amazing, relaxing, and a rejuvenating experience for our guests.
We can’t describe our company without people, and we can’t describe our people without describing the Core Principles. There is a reason we chose Vision, Integrity, Passion, and Humility. Everyone we interact with is our guest, and we will continually respond to all with a service mindset.
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